customer loyalty Articles

...

Using Customer Service Videos To Build Loyalty And Goodwill [Creators Tip 116]

Using Customer Service Videos To Build Loyalty And Goodwill [Creators Tip 116]

Video can be used almost anywhere in the customer life cycle but as part of a customer service strategy it can be absolutely invaluable in building solid relationships between a brand and their potential client base. We take a look at Nextiva, a company that's getting it right.

RevZilla Motorsports Uses TrueView In-Stream Video Ads to Triple Subscribers to its YouTube Channel [Case Study]

RevZilla Motorsports Uses TrueView In Stream Video Ads to Triple Subscribers to its YouTube Channel [Case Study]

When motorcycle enthusiasts get serious about their gear, they shop at RevZilla.com. Founded in 2007 by a core of passionate motorcyclists (who happen to have penchant for writing code), RevZilla Motorsports has distinguished itself from big-box stores and online sites by providing superior customer service ...

iPad & Tablet Business Use Grows For Video & More

iPad & Tablet Business Use Grows For Video & More

iPads and tablets are popular for watching videos and playing Angry Birds, but they're also gaining traction in the enterprise and in business to business uses. Here's a look at how hospitals, corporations, manufacturers and an independent auto dealer are using these new devices. The ...

Time for Your Business to Apologize on Video? Social Video Marketing Remedies

Time for Your Business to Apologize on Video? Social Video Marketing Remedies

Social video marketing isn't only about creating entirely positive new experiences for customers. Sometimes it involves demonstrating responsibility when you make mistakes, and how you make amends. I feature some video apology examples of Domino's Pizza from both their national headquarters and a local franchisee ...

↑ Top