How Brands Should Use Social Media to Engage With Their Viewers [Creators Tip #141]

How Brands Should Use Social Media to Engage With Their Viewers [Creators Tip #141]

Many people don’t think of YouTube as a “social media” platform. They think of it primarily as a place to watch videos. But people are drawn to online video often because they can interact with the creators in ways that they can’t on television. For you, as the online video marketer, that means you can interact with your audience at scale and built a community around your content on YouTube. If you can build an audience that is engaged with you and your content, viewers will subscribe and come back again and again. They will also become enthusiastic advocates for your brand if you give them the opportunity. So how do you do that? Simply interact with them

Best Practices for Interacting With Your Viewers

  • Make sure that you respond to comments, especially in the first few hours of a video going live. Viewers who take the time to comment are among your most loyal community members.
  • Recognize them by name in your videos. Read their comments to your audience.
  • Interact with them outside of YouTube by joining their conversations on Twitter, Facebook, G+, Tumblr, Pinterest, Instagram, Vine, or wherever your viewers hang out.

YouTube Top Fans

YouTube has a tool that helps you see who your top fans are lets you interact with them directly. For channels with 5,000 subscribers or more, you can:

  • Share special bonus behind-the-scene pictures with them.
  • Upload a video privately just for your Top Fans.
  • Invite them to join your next Hangout On Air

You can also see who your Top Fans are and;

  • Their most recent comments
  • The number of subscribers they have
  • How engaged they are
  • And when they subscribed to your channel

Google+ Hangouts on Air

Google+ are an incredibly useful tool for the video marketer as they let you have a conversation face-to-face with your viewers by broadcasting a live video feed to your YouTube channel. You can have viewers join your hangout and talk with you directly or by reading their comments in the live chat feed beneath the video on YouTube.

Hangouts on Air Uses for Brands 

  • Gather testimonials: bring customers in to share their positive experiences with your brand.
  • Launch a product: have the team in the hangout to share thoughts and media and fans.
  • Spotlight a VIP: Introduce your fans to someone they look up to and respect and give them an opportunity to interact with that person.
  • Go behind the scenes: Give fans a live, inside look at what happens behind your videos while they’re being made. We did this ourselves yesterday to give you a glimpse of how Tim produces the Creator's Tip videos:

Best Practices for Google Hangouts on Air

The Playbook for Brands lists several best-practices for hangouts, but as someone who’s done many HOAs myself, I can tell you that the #1 thing to focus on is to heavily promote it about a week in advance. If it’s a huge tentpole event for you then you may even want to start promoting it earlier, but I’ve found that a week is about the right amount of time to start promoting it, and that you need to push it everywhere.

The more people you can get to show up to your event, the more successful it will be, not only in terms of eyeballs, but in

  • the vibe of the energy surrounding the hangout
  • the number of questions you’ll get that will keep the hangout moving forward quickly
  • it gives social proof to your hangout, like, “This is the place to be!”
  • it gives other viewers a better opportunity to interact with each other in the comments
  • and for those who don’t interact, they have more to watch in the comment discussions than just your video

Let us know how you engage with your audience, or use Google Hangouts on Air, below!

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About the Author -
Carla Marshall is the Managing Editor of ReelSEO. She joined the site in 2012 as staff writer and Director of SEO and specialises in video optimisation and organic marketing. She has a background in search and social media. View All Posts By -

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