Turn Your Customers’ Frequently Asked Questions Into Video Concepts

Turn Your Customers Frequently Asked Questions Into Video Concepts

There's a reason most businesses put an FAQ (Frequently Asked Questions) page on their website: because it's useful information. Customers, by their very nature, have questions. They're unsure of themselves, and most want to double or triple check some things before spending their hard earned money. So when you're crafting an online video marketing strategy for your business, consider taking the same approach and creating videos that answer the questions your audience is most likely to have.

IKEA Now Creating Assembly Instructions Videos

IKEA has enjoyed a certainly level of global popularity for some time now. And for almost as long, they've been the butt of jokes about how difficult their furniture-assembly instructions can be for some folks to navigate (I haven't personally owned any IKEA furniture in my life, but I've had plenty of friends who've bemoaned the difficulties of assembling a piece).

Now, through the efforts of a new video series from IKEA, there will be a video solution for any customers in need of assembly assistance. Here's the first video from the series:

[Video removed]

This is one of those moves that's such a natural fit that you almost have to wonder why IKEA waited so long to make assembly instruction videos. Did they think people wouldn't be interested in non-print-based instructions? Were they not quite sold on the power of online video?

Actually that last one could be it. Their YouTube channel–at least for IKEA USA–is only six months old, possible sign that they've only recently caught the online video wave. What's been on that channel up until now? Several typical branded/ad videos, and a strange web series called Easy To Assemble that is written by and stars actress Illeana Douglas.

Here's the first episode of Easy To Assemble, to give you an idea of IKEA's earlier online video efforts:

Of course, the fact that they partnered with a respected and established Hollywood actress on a series of original web videos actually suggests to me that they're pretty savvy… so it's hard to say why it took so long for a series on furniture assembly to appear.

I'm just glad it finally has. Consumers all over the world will now have access to simple, high-quality assembly instructions they can actually look at and imitate–and those instructions will be available by laptop, tablet, mobile device, etc.

What Can You Learn From IKEA's Example?

Easy: act faster than IKEA did. If you've been in business for any reasonable amount of time at all, then you certainly know what your customers' number one question or complaint is. If you do… I'd encourage you to start working on a video that addresses that question or complaint directly and in as entertaining a way as possible.

Think about the solutions that you provide your customers now that help support your core product or service: customer service, technical support, instructions, accessories, etc. Now think about how you can use video to provide that same solutions and support.

Follow IKEA's lead here; instead of brainstorming to create something entirely new for your video marketing concept, let your current customers' greatest questions and needs provide you with the right direction.


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Posted in Video Marketing
About the Author -
Jeremy Scott is the founder of The Viral Orchard, an Internet marketing firm offering content writing and development services, viral marketing consulting, and SEO services. Jeremy writes constantly, loves online video, and enjoys helping small businesses succeed in any way he can. View All Posts By -

What do you think? ▼
  • http://www.facebook.com/profile.php?id=141613962557670 Real Men Real Style

    Great article Jeremy!

    I saw the title and had to comment as this has been one of my strategies for the last 6 months. I've stopped answering individual email questions (which only 1 person saw) and now have answered over 120 FAQs (along with 60 other style questions) on my YouTube channel.

    Result? 180 videos reaching 500,000 people and growing. For me it's fun and actually easier than long emails and instead of reaching only 1 person I reach on average 2,700 people per vid (and counting!).

    Thanks for inspiring,

    Antonio

    • http://www.facebook.com/profile.php?id=1258506847 Greg Liberto

      Antonio – nice job on this, I am curious if you urge your customers to check out the video with their written instructions. I assemble a lot of things for my kids and I cannot believe I have never seen a company reference a video to watch to make it easy to assemble

    • Jeremy Scott

      Thanks for sharing your example of this kind of thinking… good stuff.

    • http://www.facebook.com/profile.php?id=179537212088004 Lehman’s Terms of Business

      Jeremy great article and concept for videos that make an impact for your audience. Antonio thanks for sharing you stories as well. Now I am a fan and viewer of your site. Talk about the power of video engagement. Well done. Thanks again Doug

  • Raj Hansi

    good stuff for inspiring and make your work more easy! thanks Jeremy keep it up.

  • http://www.facebook.com/profile.php?id=151499384902030 FLV Hosting

    Our client Blinds.com does this and also syndicates for other websites like Sears and JCP who also sell their products. Its become a large sales increase tool.

  • Eddie’s Smokehouse Sauces

    Great article; and great use for video marketing! If you're not using video marketing, you should be! Talk Fusion can help! www.talkfusiondenverl.com

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