Want To Contact YouTube? Here’s All The Info You Need

Want To Contact YouTube? Heres All The Info You Need

Have an issue with your channel and want to contact YouTube directly about it? Then just call (650) 244…..Ha! Like it's going to be that easy. As the second largest search engine in the world (the first for video by a country mile) with a billion active users a month and over 1 million partners you are not going to be able to just pick up the phone and speak to someone, however urgent or frustrating your issue may be. However, YouTube do provide resources online where you can submit a request for help and we'll take you through these options.

Contacting YouTube About General Enquiries

YouTube do have a contacts page where they will point you in the general direction of how to contact them depending on what you need. They give an actual bricks and mortar address too:

YouTube, LLC
901 Cherry Ave.
San Bruno, CA 94066
USA

Phone: +1 650-253-0000 | Fax: +1 650-253-0001

They also give you a phone number to ring (and, adorably, a fax number). In reality, the phone takes you through to an automated Google switchboard which will put you through to a living, breathing human if you know their extension number. If you don't, you can choose options to contact them regarding advertising, recruitment, Google products, info on the Google Search Appliance and, also, customer service. Don't get too excited though, the customer service option will suggest you visit the Google website for further info.

Want To Contact YouTube? Heres All The Info You Need

If you want to talk to them about press enquiries or need information on YouTube itself then email [email protected] or visit their Press Room.

Contacting YouTube About Channel Issues

There is no way to directly contact YouTube either by phone or email for any general support issues. However, you can contact YouTube staff by completing and then submitting the correct form provided by them or by using some of the tools available online. YouTube encourages the use of this approach (even though you don't really get a choice in the matter) as it makes things more efficient for both parties. Often, the user will find that they can resolve the issue themselves without taking it any further. Forms that are submitted are subject to a decent response time of around 48 hours.

Regarding specific help for technical or other issues, YouTube provide the following avenues for contact:

Technical Issues:

Account Recovery – If you need help with recovering your account. User name or password is required.

Site Security – Found a hack, exploit or any other issue that you want to alert YouTube to? Report it here.

Playback Issues – If you're experiencing difficulty with video playback then YouTube welcome your comments and feedback via this form.

YouTube/G+ Problems – You can ask for assistance for issues relating to the integration of your YouTube and Google + accounts via this page.

I.P. And Other Legal Problems:

Defamation Claims – This form allows you to report videos which you believe violate local law.

Privacy Claims – Contact YouTube here if you believe your personal information (image, name, identification number) have been compromised.

Trademark Complaints – Use these forms if you have an issue with others using your trademarked content in their videos.

Copyright Issues – Email YouTube at [email protected] Give as much information as possible.

Counterfeit Complaint – If you have found anyone using your content deliberately as their own then file a complaint with YouTube via this form.

Content Removal/Reporting - If you feel under attack from content that has been posted by others then use these resources to reach out to YouTube for assistance. If you feel that you have a legitimate case based on harassment, threats, phishing etc then contact them immediately.

Abuse Issues – YouTube take attacks upon the person very seriously so check this resource if you feel vulnerable or threatened by any content on the site.

Report Impersonation – Someone pretending to be you or your brand? Contact YouTube with some valid I.D. and they will take a look.

Misc Legal Issues - Anything that doesn't fall under the above can be addressed here

Contacting YouTube About Partner Opportunities

If you wish to become a full partner (and haven't yet been approached by YouTube) then kickstart the process via the Partner Program Interest Form. You'll find further information over at the Partners Forum.

If you are part of the Partner Program you can apply to use the YouTube spaces in London, L.A. or Tokyo starting on this page.

Contacting YouTube About Sales

If you need more information about advertising on YouTube (and you are a U.S. or Canadian citizen) then contact them via this page.

Those outside North America and Canada get get further information via this form.

Other Ways To Contact YouTube

YouTube are very active on social media, as you would expect, and it's a long shot but you could try getting their attention via their Facebook or Twitter pages. Bear in mind that they have more followers on Twitter than the population of Malaysia and their Facebook following is over 75 Million but you never know…..

Want To Contact YouTube? Heres All The Info You Need

They also have a forum over at Google Products which can be very helpful. If your question is relevant and on topic you'll often find the answer here (although it may not be what you want to hear, particularly if you've broken the YouTube T&Cs).

Hope that all helps.

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About the Author -
Carla Marshall is the Managing Editor of ReelSEO. She joined the site in 2012 as staff writer and Director of SEO and specialises in video optimisation and organic marketing. She has a background in search and social media. View All Posts By -

What do you think? ▼
  • Laly M.

    I can't even just report issues like "glitches" in the system?? like the fact that CAN'T comment on Youtube anymore? They should have a Report Glitches tab!

  • Autumn

    I posted earlier but didn't realize my email had been shut down, so I opened up a new one. I can't find any contact forms for YouTube, and the emails seem to be only for press or media. The phone numbers are long distance, and I don't have that ability, either. I wonder why they have made it SO hard to contact them. I really need to get in touch with them. Is there anything else I can do?

  • Linsea

    Does anyone understand this? My video was removed. I submitted an appeal and then received this email. I don't understand what I did wrong and obviously cannot connect with any kind of support.
    "We've reviewed your appeal regarding your video(s) removal and concluded that the decision to remove your video(s) was justified.

    Copies of the removed videos have been reuploaded to your channel (on a new URL as a fresh video without previous views, likes and comments etc.). You can now share these with other YouTube users. However, should your account be found in violation of our Terms of Use #4 Section H again, your account may be suspended without the possibility for appeal.

    For your reference, TOU #4 Section H states:

    You agree not to use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," that accesses the Service in a manner that sends more request messages to the YouTube servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, YouTube grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. YouTube reserves the right to revoke these exceptions either generally or in specific cases. You agree not to collect or harvest any personally identifiable information, including account names, from the Service, nor to use the communication systems provided by the Service (e.g., comments, email) for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Service with respect to their Content.

    Services that attempt to gain views through automated means or that force or trick viewers into watching videos are not ok. This could be through a variety of means, including, among other things, deceptive layouts on third party websites that trick viewers into playing a video when they click unrelated elements on the page. It might also be serving up embedded videos instead of intended content, serving pop-unders, re-directing and/or a variety of other methods people use to try to inflate viewership.

    If you are going to contract someone to help promote your content, it should be someone you absolutely trust, as you may be putting the fate of your channel (and your business on YouTube) in their hands. If they are using methods that aren’t within our terms, you will be the one to pay the price, as it will be your videos and your channel that get taken down. And don’t just take their word for it – ask the tough questions, find out how they promote your content and do your due diligence. Ultimately, you are responsible for knowing and abiding by our terms – this means understanding the nature of the traffic on your channel and making sure you are in compliance with our terms. Ignorance of bad traffic or other actions taken on your behalf may lead to your account being removed from YouTube."

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